Ipswich's Premier Airport and Seaport Travel Supplier

   

JR Travel
Privacy Policy

Introduction

This notice applies across all websites that we own and operate and all services we provide, and any other apps or services we may offer. For the purpose of this notice, we’ll just call them our ‘services’.

When we say ‘personal data’ we mean identifiable information about you, like your name, email, address, telephone number, bank account details, payment information and so on. If you can’t be identified (for example, when personal data has been aggregated and anonymised) then this notice doesn’t apply.

We may need to update this notice from time to time. Where a change is significant, we’ll make sure we let you know – usually by sending you an email.

Please read the whole notice below.

Key Changes - 15th May 2018

Navigation: We split the privacy notice into clear and defined sections so that it’s more user-friendly and easier to navigate to the information you need.
JR Travel: We clarified who JR Travel is, and where we are headquartered.
Principles: We’re using the update to our privacy notice as an opportunity to introduce the key principles that guide our approach to data protection – namely: Transparency, Enablement, Security and Stewardship. They’re at the heart of everything we do relating to personal data.
Collection and Use: We’ve provided more information about the ways we collect personal data about you, who we collect that data from, and how we intend to use it.
Cookies: We’ve introduced a new cookie notice to provide more detail on the cookies that we use and how they impact the user experience.
Sharing: We’ve been more prescriptive about who we share your personal data with, which includes other JR Travel group companies, third party service providers and partners, regulators, an actual or potential buyer or where required by law.
Security: We’ve restated our commitment to protecting your personal data using appropriate technical and organisational measures.
Data Subject Rights: We’ve set out in more detail all rights individuals have in relation to their personal data and how those rights can be exercised.

Who are 'we'?

When we refer to ‘we’ (or ‘our’ or ‘us’), that means JR Travel Limited and all its group companies. Our headquarters are in the UK. Address details are available on our Contact us page.

We provide passenger transport for groups or individuals.

For European Union data protection purposes, when we act as a controller in relation to your personal data, JR Travel Limited (company number 6919068) is our representative in the European Union.

Our principles of data protection

Our approach to data protection is built around four key principles. They’re at the heart of everything we do relating to personal data.

Transparency: We take a human approach to how we process personal data by being open, honest and transparent.
Enablement: We enable connections and efficient use of personal data to empower productivity and growth.
Security: We champion industry leading approaches to securing the personal data entrusted to us.
Stewardship: We accept the responsibility that comes with processing personal data.

How we collect your data

When you visit our websites or use our services, we collect personal data. The ways we collect it can be broadly categorised into the following:

Information you provide to us directly: When you visit or use some parts of our websites and/or services we might ask you to provide personal data to us. For example, we ask for your contact information when you call our booking team, contact us via our website, join us on social media, contact us with questions or request support. If you don’t want to provide us with personal data, you don’t have to, but it might mean you can’t use some parts of our websites or services.

Information we collect automatically: We collect some information about you automatically when you visit our websites or use our services, like your IP address and device type. We also collect information when you navigate through our websites and services, including what pages you looked at and what links you clicked on. This information is useful for us as it helps us get a better understanding of how you’re using our websites and services so that we can continue to provide the best experience possible (e.g., by personalising the content you see).

Some of this information is collected using cookies and similar tracking technologies.

Information we get from third parties: We do not collect information from third parties.

How we use your data

First and foremost, we use your personal data to operate our websites and provide you with any services you’ve requested, and to manage our relationship with you. We also use your personal data for other purposes, which may include the following:

To communicate with you. This may include:

  • providing you with information you’ve requested from us or information we are required to send to you
  • operational communications, like changes to our websites and services, security updates, or assistance with using our websites and services
  • marketing communications (about JR Travel or another product or service we think you might be interested in) in accordance with your marketing preferences
  • asking you for feedback or to take part in any research we are conducting.

To support you: This may include assisting with the resolution of transport requests or other issues relating to the websites or services, whether by email, in-app support or otherwise.

To enhance our websites and services and develop new ones: For example, by tracking and monitoring your use of websites and services so we can keep improving, or by carrying out technical analysis of our websites and services so that we can optimise your user experience and provide you with more efficient tools.

To protect: So that we can detect and prevent any fraudulent or malicious activity, and make sure that everyone is using our websites and services fairly and in accordance with our terms of use.

To market to you: In addition to sending you marketing communications, we may also use your personal data to display targeted advertising to you online – through our own websites and services or through third party websites and their platforms.

To analyse, aggregate and report: We may use the personal data we collect about you and other users of our websites and services to produce aggregated and anonymised analytics and reports.

How we share your data

There will be times when we need to share your personal data with third parties. We will only disclose your personal data to:

  • other companies in the Xero group of companies
  • third party service providers and partners who assist and enable us to use the personal data to, for example, support delivery of or provide functionality on the website or services, or to market or promote our goods and services to you
  • regulators, law enforcement bodies, government agencies, courts or other third parties where we think it’s necessary to comply with applicable laws or regulations, or to exercise, establish or defend our legal rights. Where possible and appropriate, we will notify you of this type of disclosure
  • an actual or potential buyer (and its agents and advisers) in connection with an actual or proposed purchase, merger or acquisition of any part of our business
  • other people where we have your consent.

Security

Security is a priority for us when it comes to your personal data. We’re committed to protecting your personal data and have appropriate technical and organisational measures in place to make sure that happens.

Retention

The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal, tax or accounting requirements).

We’ll retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, we’ll make sure it’s deleted or anonymised.

Your rights

It’s your personal data and you have certain rights relating to it. When it comes to marketing communications, you can ask us not to send you these at any time – just follow the unsubscribe instructions contained in the marketing communication, or send your request to This email address is being protected from spambots. You need JavaScript enabled to view it..

You also have rights to:

  • know what personal data we hold about you, and to make sure it’s correct and up to date
  • request a copy of your personal data, or ask us to restrict processing your personal data or delete it
  • object to our continued processing of your personal data

You can exercise these rights at any time by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

If you’re not happy with how we are processing your personal data, please let us know by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it.. We will review and investigate your complaint, and try to get back to you within a reasonable time frame. You can also complain to your local data protection authority. They will be able to advise you how to submit a complaint.

Need any further help?

  • This email address is being protected from spambots. You need JavaScript enabled to view it.

We’re always keen to hear from you. If you’re curious about what personal data we hold about you or you have a question or feedback for us on this notice, our websites or services, please get in touch.

As a transport company, we prefer to communicate with you by email – this ensures that you’re put in contact with the right person, in the right location, and in accordance with any regulatory time frames.

Our email is This email address is being protected from spambots. You need JavaScript enabled to view it.